Privacy policy

At Kura Organics, we are committed to protecting the privacy and security of our customers and visitors to our website, www.kura-organics.com(the “Website”). We have tried to make our privacy policy as clear and easy to understand as possible, but if you have any questions at any point about how we protect your privacy, please don’t hesitate to get in touch with usat hello@kura-organics.com and we’ll be happy to help.

For all our services, the data controller (which is the company that is responsible for your privacy) is Kura Organics Limited (we refer to ourselves in this policy as “Kura”, “we”, “us”, or “our”).

1. Information Collected

We use your information in several different ways — what we do depends on the type of information we collect. The information below sets this out in detail, showing what we do, and why.

WHAT	WHY
Your name and contact details (if only provided by you)	• To deliver your purchases to you and keep you updated in the process (order updates, shipping information, delivery updates…). • For fraud prevention - to prevent and detect fraud against you or Kura. • For marketing purposes across the web - to keep you updated on product launches, sales, parenting tips and more.
Your purchase and contact history with us (previous orders and contact via email or chat)	• Provide customer service support, to provide you with the best service possible. • Sell you our products: know what you’ve put in your bag, what products you’ve bought and let you know about relevant products in the future. • Provide customer care and issue returns.
Information about your phone or laptop, and how you use our site (Information you give us when you browse our site, including your IP address and device type)	• Improve our website, for instance, making it mobile friendly so you can navigate it more easily. • To protect our Website against fraud.

2. Sharing your information

We do not sell any of your personal data to any third party – including your name, address, email address or purchase history. When you share your data with Kura, you can trust that it will stay safe. However, we share your data with the following categories of companies as an essential part of running our business:

2.1. Companies that do things to deliver your Kuraitems to you, such as payment service providers, warehouses, order packers, and delivery companies.

2.2. Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

3. Marketing messages

If you have said that we can, and you have either ticked to be subscribed to our newsletter, or entered your email address on any of the email capture points across our site, we’ll send you marketing messages by email to keep you up to date with the latest product launches, promotions offers or content such as parenting tips.

3.1. How to stop marketing messages from Kura

You can stop receiving marketing messages from us at any time by any of the following means:

3.1.1. through your account settings;

3.1.2. by clicking on the ‘unsubscribe’ link in any email; and

3.1.3. by contacting us at hello@kura-organics.com.

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that it might take a few days for all our systems to be updated so you might get messages from us while we process your request.

3.2. Seeing adverts for Kura online

We use online advertising to keep you up to date with the latest from Kura. Like many companies, we target Kura ads to you based on your behaviour online. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of Kura (for example, your Kura purchase history, and the content you read on our site).

4. Keeping your information

Unless you tell us otherwise, we’ll hold your information for as long as you have your Kura account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary in order to deliver to you the very best customer service and after-sales care.

5. Your rights

You have a lot of rights relating to your personal information, including but not limited to:

5.1. the right to be informed about how your personal information is being used (such as this privacy policy statement);

5.2. the right to access the personal information we hold about you;

5.3. the right to request the correction of inaccurate personal information we hold about you;

5.4. the right to request that we delete your data, or stop processing it or collecting it, in some circumstances;

5.5. the right to stop direct marketing messages, which you can do through your account;

5.6. the right to request that we transfer or port elements of your data either to you or another service provider; and

5.7. the right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please don’t hesitate to contact us.

6. IP Addresses and Cookies.

6.1. Kura may use your IP address to help diagnose problems with its server, and to administer the Site. Your IP address is used to help identify you and to gather broad demographic information. IP addresses are also used to provide an audit trail in the case of any attempted illegal or unauthorized use of the Site.

6.2. Our Website also uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our Website uses cookies dropped by us or third parties for a variety of purposes including to operate and personalise the website. Also, cookies may also be used to track how you use the Website to target ads to you on other websites.

6.3. There are four main types of cookies – here’s how and why we use them:

6.3.1. site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag”;

6.3.2. site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience;

6.3.3. customer preference cookies – when you are browsing or shopping on KURA, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you; and

6.3.4. targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

6.4. By using our Website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Website in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Website.

7. Third Party Sites.

The Website may, from time to time, permit you to link to other websites on the Internet, and other websites may contain links to the Website. These other Websites are not under Kura control. The privacy and security practices of websites linked to or from the Website are not covered by this Privacy Policy, and Kura is not responsible for the privacy or security practices or the content of such websites.

8. Changes.

Kura reserves the right to change or update this Privacy Policy at any time by posting a notice at the Website. Information collected by the Service is subject to the Privacy Policy in effect at the time of use.

9. Contact

If you have any questions regarding this Privacy Policy or your dealings at this Website, please contact hello@kura-organics.com