FAQS
Shipping
We aim to dispatch all orders within 1 working day to ensure that our customers receive their order as quickly as possible. There are 2 delivery options available for UK orders:
Royal Mail 2nd Class Signed For - £4 (Delivery time: 3 days)
Royal Mail 1st Class Signed For - £6.99 (Delivery time:1-2 days)
Important Information:
• Delivery times should be used as an estimated guide and begin from the date of dispatch.
• We are unable to redirect orders once items have been dispatched.
• Please be aware that the above delivery times do not take into account possible delays caused by payment authorisation.
Yes, we ship all over the world to most countries. Shipping costs will apply and will be added at checkout.
Countries that we ship to:
Unfortunately, we have had to put a limitation on which countries we can ship to, please ensure the country you want to ship to is in the below list before placing your order. If an order is placed for delivery in a country that is not in the below list, it will be cancelled:
AUSTRALIA
AUSTRIA
BELGIUM
BERMUDA
BRUNEI
CANADA
CROATIA
CYPRUS
CZECH REPUBLIC
DENMARK
ESTONIA
FALKLAND ISLANDS
FAROE ISLANDS
FRANCE
FINLAND
GERMANY
GIBRALTAR
GREECE
GREENLAND
NETHERLANDS
GUERNSEY
HONG KONG
HUNGARY
ICELAND
IRELAND
ITALY
JAPAN
JERSEY
KUWAIT
LATVIA
LIECHTENSTEIN
LITHUANIA
LUXEMBOURG
MACAO
MALAYSIA
MALTA
MOLDOVA
MONACO
MONTENEGRO
NEW ZEALAND
NORWAY
POLAND
PORTUGAL
QATAR
ROMANIA
SAN MARINO
SAUDI ARABIA
SINGAPORE
SLOVAKIA
SLOVENIA
South Africa
SOUTH KOREA
SPAIN
SWEDEN
SWITZERLAND
TAIWAN
UNITED ARAB EMIRATES
UNITED KINGDOM
UNITED STATES
Important Information:
Delivery times should be used as an estimated guide and begin from the date of dispatch. KURA Organics cannot be held responsible for any delays caused by customs clearance for international orders. Delivery outside of the UK can take between 3-10 working days depending on the country.
• Rest of world orders require a signature upon receipt so please ensure that someone will be there to sign for the package.
• We need a telephone number for all International orders and cannot ship without.
• We are unable to redirect orders once items have been dispatched.
• Please be aware that the above delivery times do not take into account possible delays caused by payment authorisation.
Taxes and Duties
Taxes and duties are calculated according to your shopping destination. Local VAT may apply outside of the United Kingdom.
You will receive an email confirmation when you place your order and another email when your order has been dispatched. For any additional information, please do not hesitate to contact us at [email protected]
If you PRE-ORDER a product, you are ordering it ahead of receipt of the goods to our warehouse. As soon as we receive it, we will dispatch it to you. You must check the estimated delivery in the product details before purchasing.
Please note, occasionally there can be a delay to the estimated arrival date. You will be notified by email when your order has been dispatched.
In order to ensure that you receive your order safely we use Royal Mail Signed for service therefore somebody will need to be present at the address to take delivery of the order.
If delivery is attempted by Royal Mail and nobody is able to take the delivery, a card will be left and the package will be returned to the sorting office to await redelivery instructions or collection.
If the package is not redirected or collected within the allotted time the package will eventually be returned to our warehouse. In this case a missed-delivery fee of £4 may be charged.
Product
With strategically placed openings for both 3 and 5 point car seat harnesses our wraps fit the majority of car seats and pushchairs across the market. The simple popper buttons and our intuitive ergonomic design makes getting from A to B as stress free as possible.
Yes. As an environmentally conscious brand, our wraps are lovingly crafted using GOTS certified 100% organic cotton ensuring an ultra soft hand feel. With organic cotton being free from nasty chemicals and all our fabric printed with non-toxic and baby safe OEKO-TEX inks, our wraps are safe to be worn against your babies delicate skin. All of our products are also REACH compliant.
Our Kura wraps are really easy to care for. It is easily removable from your travel system and machine washable at 30℃, ensuring you can keep your car seat and pushchair clean and germ free at all times.
Of course! All of our KURA Organic Baby Wraps are beautifully packaged and perfect to send as a gift direct to your recipient. To save trees, we don't send any dispatch notes out with our orders but you can add a personalised gift message during check out. This will be hand-written and included within your order :-)
Returns
If the product you have ordered is faulty you have 30 days to return it. Parcels or items damaged in transit must be verbally reported to us before 3.00pm the next working day following delivery, and also by email within 3 days.
Please contact a member of our customer services team via our contact us page and they will instruct you on how to return the items to us and issue a Returns Authorisation Code. Failure to do this will delay your return being processed. You are also required to complete a Returns Form and return this with your order.
We hope you love your KURA organic wrap, but if you have had a change of heart and no longer want your order, you must return the item to us unused and in its original condition within 14 days for a refund.
Each returned product must include all parts, accessories, instructions and packaging. Please note that if any seals are broken or if packaging has been opened then the product is not in its original condition.
Please contact a member of our customer services team via. our contact us page who will be able to help you return the items and issue you with Returns Authorisation Code. Our customer services team may also be able to advice on how to return the products to us.
For more information, click here to view our full returns procedure.
Other
If you can't find what you are looking for, please get in touch by emailing us at [email protected]
Alternatively, you can contact us through our contact page and we will be happy to assist you.