We aim to dispatch all orders within 2-3 working days to ensure that our customers receive their order as quickly as possible.

There are 2 delivery options available for UK orders:

Hermes Tracked (2-3 working days*) - FREE on all UK orders 

Hermes Tracked (1-2 working days*) £5 

(*working days are Monday-Friday excluding Bank Holidays)

Important Information:

• Delivery times should be used as an estimated guide and begin from the date of dispatch.

• We are unable to redirect orders once items have been dispatched.

• Please be aware that the above delivery times do not take into account possible delays caused by payment authorisation.

Yes, we ship all over the world to most countries. Shipping costs will apply and will be added at checkout.

INTERNATIONAL DELIVERY:

We use DHL Express Service for our international orders. 
Please see the table below for zones and shipping prices:

Zone 1 (£10) - Belgium, Channel Islands, Ireland,  Luxembourg, Netherlands

Zone 2 (£10) - France, Germany, Monaco

Zone 3 (£12) - Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden

Zone 4 (£13) - Andorra, Bulgaria, Croatia,  Cyprus, Czech Republic, Estonia,  Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania

Zone 5 (£15) - Faroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Norway, Switzerland, Turkey

Zone 6 (£12) - USA

Zone 7 (£15) - Canada, Mexico, Ukraine

Zone 8 (£16) - Australia, China, Hong Kong, India, Indonesia, Japan, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam

Zone 9 (£20) - Brunei, Kuwait, New Zealand, Qatar, Saudi Arabia

Important Information:

Delivery times should be used as an estimated guide and begin from the date of dispatch. KURA Organics cannot be held responsible for any delays caused by customs clearance for international orders. Delivery outside of the UK can take between 3-10 working days depending on the country.

• Rest of world orders require a signature upon receipt so please ensure that someone will be there to sign for the package.

• We need a telephone number for all International orders and cannot ship without.

• We are unable to redirect orders once items have been dispatched.

• Please be aware that the above delivery times do not take into account possible delays caused by payment authorisation.

Taxes and Duties
Taxes and duties are calculated according to your shopping destination. Local VAT may apply outside of the United Kingdom.

You will receive an email confirmation when you place your order and another email when your order has been dispatched along with the tracking details for your order. For any additional information, please do not hesitate to contact us at [email protected]

Please note: Due to the ongoing effects of COVID-19, we have occasionally experienced a delay with delivery turnarounds. If your parcel hasn't been delivered within our indicated timings, please get in touch and we will assist you. 

If you PRE-ORDER a product, you are ordering it ahead of receipt of the goods to our warehouse. As soon as we receive it, we will dispatch it to you. You must check the estimated delivery in the product details before purchasing.

Please note, occasionally there can be a delay to the estimated arrival date. You will be notified by email when your order has been dispatched.

In order to ensure that you receive your order safely we use Royal Mail Signed for service therefore somebody will need to be present at the address to take delivery of the order.

If delivery is attempted by Royal Mail and nobody is able to take the delivery, a card will be left and the package will be returned to the sorting office to await redelivery instructions or collection.

If the package is not redirected or collected within the allotted time the package will eventually be returned to our warehouse. In this case a missed-delivery fee of £4 may be charged.

The ergonomic design of our Organic Baby Wrap ensures that it fits both 3 and 5 point harnesses therefore it can be used universally across many different car seats and pushchairs. We are yet to come across a car seat or pushchair that it doesn't fit! The simple popper buttons and our intuitive ergonomic design makes getting from A to B as stress free as possible.

Yes, the Kura Organic Baby Wrap is safety tested! There currently is no legislation in place governing car seat accessories however that wasn’t good enough for us. The safety of children and parents peace of mind is absolutely essential to us, therefore we‘re extremely happy to announce that our products have now been safety crash tested. Our testing was based on the same type of testing performed for UN Regulation 129.

Using similar test conditions that measure the safety of child car seats in Europe, it was shown that our product does not compromise car seat safety.

Yes. As an environmentally conscious brand, our wraps are lovingly crafted using GOTS certified 100% organic cotton ensuring an ultra soft hand feel. With organic cotton being free from nasty chemicals and all our fabric printed with non-toxic and baby safe OEKO-TEX inks, our wraps are safe to be worn against your babies delicate skin. All of our products are also REACH compliant. 

The overall weight of the Earth Collection wrap is slightly lighter than the Signature Collection wrap. In order to create the complex knit structure of the outer fabric used for the Earth Collection it required a thinner organic cotton yarn. The knit structure of the Signature Collection is much simpler so it is suited to a thicker/chunkier organic cotton yarn. For that reason the the Signature Collection wrap does appear slightly thicker.

Yes, provided there is still a balance remaining on the card. If you're not sure of your gift card balance, please get in touch and we'll find this out for you.

Yes. A customer can redeem another gift card during checkout. Any balance not used will remain on the card for future use.

No, you can't use a gift card to buy another gift card.

Yes, gift cards are a form of payment.

If the product you have ordered is faulty you have 30 days to return it. Parcels or items damaged in transit must be verbally reported to us before 3.00pm the next working day following delivery, and also by email within 3 days.

Please contact a member of our customer services team via our contact us page and they will instruct you on how to return the items to us and issue a Returns Authorisation Code. Failure to do this will delay your return being processed. You are also required to complete a Returns Form and return this with your order.